Salon Covid-19 Questions and Answers

By June 1, 2020June 3rd, 2020salon news

NEW APPOINTMENT & CLIENT GUIDELINES – Updated 6/1/2020

GENERAL RULES

Per government regulations, our waiting area is temporarily closed. Only guests with appointments can be inside the salon. No friends, parents or significant others are allowed to wait during your service. Likewise, you cannot wait for other clients. You can only be in the salon during your service time.

All clients should arrive wearing a mask. Please wear a mask that goes over your ears and not around the back of your head, so we can safely work with your hair. Please make sure you wear a mask that you are not afraid to get damaged during any hair service. Disposable masks will be available as a back-up option.

We will be servicing pre-booked appointments only and will not be accepting walk-ins at this time.

Please call the salon when you arrive and wait outside or in your vehicle. We will call you when we are ready for your appointment, and you will be let into the salon by one of our team members.

Without a pre-booked appointment, retail purchases can be made for curbside pick-up, you can email us or give us a call ahead of time and we’ll have the items you requested in a bag ready for you.

No coffee, tea, water or magazines will be available at this time.

Touchless payments are preferred, either by credit card on file or Apple pay. We will be disinfecting the credit card terminal after each use.

For the time being, gratuities are preferred by Venmo or CashApp.

All receipts will be sent via e-mail.

Please stay home if exhibiting signs of Covid-19.

THE NEW GUEST EXPERIENCE

Please sanitize your hands upon entering the salon using our touchless sanitizer station near the front desk.

You will be provided an Extology 1oz hand sanitizer bottle with 62% alcohol when checking in, that you must keep and use for the duration of your appointment. Additional sanitizers are available for purchase if you’d like to take some home with you (limit 2 per client).

Prior to start of any service, you must fill out a health questionnaire.

You will be provided a disposable sealed bag with a clean sanitized robe that you may change into or wear over your clothes.

You will be provided a clean, disposable and sealable bag to place any articles of clothing that you have with you or changed out of. This sealed bag will be kept at the station where your services will be provided.

Please stay in your assigned chair/station throughout your services, unless otherwise instructed.

When not in your assigned chair please follow the marked signs and keep 6 feet between you and others.

WHAT WE ARE DOING TO KEEP YOU SAFE

Each station is more than 6ft apart, with newly installed barriers between each of the chairs/stations.

Each station has an air purifier with two H13 HEPA filters on each side, that cover approximately 500sq ft of space, and one air purifier at the front desk area for a total of 30,000sq ft of coverage. (Our salon is about 1,200 sq. ft). We ask that you bring something warm to wear, it might get a little chilly in the salon with all the air purifiers on at the same time.

All of our stylist will be wearing masks, gloves and eye protection. The stylists will be changing to a fresh and clean stylist smock between each client.

All tools will be properly sanitized using salon grade tool disinfectant, and then placed into a UV-C light machine for additional safety.

Plexiglass partitions have been installed at the Front Desk, and between the shampoo bowls.

Each station and shampoo bowl chairs will have disposable medical grade stick-on film guards on the armrests and will be replaced between each client.

We will continue to clean, disinfect and sanitize high traffic areas and touch points throughout the day (such as door handles, light switches, keyboards, credit card machine), and we will disinfect stations between each client with industrial grade IPA concentrated rubbing alcohol and Barbicide.

For your services we will provide each guest with:

Clean, sanitized robe and cape, both in a disposable sealed bag.

Large disposable and sealable bag for personal items to be kept by your side.

A clean and sanitized bin containing clean and sanitized tools (combs, clips, brushes etc.) inside individual disposable sealed bags.

A bottle of Extology 1oz sanitizer to use for the duration of your stay in the salon.

Touchless sanitizer dispenser near the entrance of the salon.

Touchless restroom light switch.

Touchless restroom soap dispenser.

CURRENT SERVICE LIMITATIONS

No children that require parent supervision.

No beard or facial hair services of any kind.

No smoothing services (i.e. Kerasilk/Keratin/Brazilian Blow Out).

IMPORTANT FOR EVERYONE’S SAFETY

If you exhibit symptoms within 3 weeks after your appointment, please contact info@extology.com as required by the new government guidelines.