Salon Covid-19 Questions and Answers

By May 19, 2020 salon news

Latest Salon News – Updated 5/19/20

Check in here regularly to get the most up-to-date information on what’s happening at the salon.

When will your business reopen?

Extology Salon will officially re-open our doors on June 2, 2020

We know you are all very anxious to get your appointments already in our schedules and BELIEVE ME so are we!!!!!!!

Salons have received a revised date to open on 5/26 (click for more) and not on Memorial Day as originally planned, however, only if salons have all the required safety standards in place. The list is long, but necessary (click for more) to keep you and our team safe. We have to change our daily operations, create new safety protocols and have our entire team trained before we can let anyone in our doors. We must open in the safest salon environment possible.

Alek and I prepared what we thought would be necessary (click for more) before we received the official list and we are tirelessly working on getting the remaining items checked off on that list (click for more) as quickly as we can. It has been very challenging as a lot of the mandatory items have been difficult to purchase due to such high demand all at once, and the delivery times are quite long and have been unreliable so far.

We will begin to schedule everyone on Friday May 22, 2020

Please be patient with us!!! Getting everyone scheduled is one of our biggest challenges right now. We must create and implement a new way of scheduling our services with the new and major restrictions (click for more) that have been placed on us. We have to create these adjustments in our salon software before we can schedule anyone. We want to make sure we can get everyone in ASAP, but also accurately.

We must open as the safest salon environment, so we can continue to progress in the right direction and get back to a “new normal”. Mayor Walsh warned that if more people get sick and the public health data numbers go up there may be another shut down (click for more), so we all need to play our role and be as safe as we can and protect each other.

I thank you for your patience and your desire to be here with all of us and I promise you the wait will be worth it!!!!!!!

Healthiest Wishes,

When and where can I rebook my appointment?

Once we have the green light, and know when we are safely allowed to open our doors and see all of you back in our chairs, we will begin to reschedule any new appointments that were missed while we were closed. We will start booking new appointment requests the week before our official open date (see above).

PLEASE NOTE: we are currently not able to answer our phones, but we’re available via email for any questions.

How will you maintain safety precautions?

We’ve taken multiple steps to ensure the safety of our guests and staff members upon the reopening of our salon. We have worked diligently to clean and sanitize our business according to the CDC standards and recommendations to create the safest environment possible. Some additional safety steps include:

  • We have purchased two UV light machines that will sanitize and disinfect any tools that we may need during your appointment using UV-C (click here to read how this machine works), and you can rest assured that you will always get a fresh, clean and disinfected comb/brush/clip.
  • Each station will have its own air purifying machine that uses an H13 HEPA filter (click here for details). Each of the six air purifying machines will cover approximately 500 square feet (our entire salon space is approximately 1200 square feet).
  • We will continue to clean, disinfect and sanitize high traffic areas and touch points throughout the day (such as door handles, light switches, keyboards, credit card machine), and we will disinfect stations between each client with industrial grade IPA concentrated rubbing alcohol and Barbicide.
  • We are installing automatic touchless hand sanitizer stations at the front entrance as well as the entrance to our staff/break room, and an automatic touchless soap dispenser in our bathroom.
  • Each client will get their own complimentary 1oz Extology hand sanitizer at the beginning of the appointment, but can purchase more for $3/each, to help keep you and your family safe when you are away from the salon.
  • We are still waiting for official guidelines from government officials about any regulation changes, updates and safety requirements. We are continuing to attend Boston Mayor Marty Walsh’s conference calls to keep up with the latest information from the city.

Can I still order products online?

Yes! All your favorite retail products that you have come to know and love are available through each brand’s online store and will be shipped directly from the warehouse to your door. You can also email us with any questions you have regarding any specific products, usage, and our general recommendations.

Use the code “extology” at for free shipping on $100+, and earn Extology Rewards points at the same time.


Use the affiliate link below for free shipping on all orders, and earn Extology Rewards points at the same time.


Are there any other ways I can help?

For those of you asking how you can help, we would love for you to help spread the word about Extology by leaving a Google and Yelp review, and following us across our social media channels on Facebook and Instagram.

We can’t wait to see you in our chairs soon!