Reservations

Walk-ins are always welcome; however, we recommend that you schedule your hair service appointment 2 to 4 weeks in advance to ensure a date and time best suited for you. You can schedule your appointments by telephone or online. We require a credit card at the time your reservation is made to secure all appointments. Our prices and services are subject to change.

Late Arrival Policy

If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us! 617.564.1558. We will do our very best to accommodate you.

We work very hard to schedule the right amount of time for each hair service.  Accommodating late guests is often impossible without disrupting every other guest scheduled for that day.  Please note, in the unfortunate event you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.

For hair extensions service appointments (other than consultations), you will be charged $50 fee for every 15 minutes that you are late.

Cancellation Policy

We understand that sometimes schedule adjustments are necessary. Any appointments scheduled for 5 hours or more require a 72 hour notice to cancel or reschedule. Any appointments that are 3 to 5 hours require a 48 hour notice to cancel or reschedule. Any appointments that are less than 3 hours long require a 24 hour notice to cancel or reschedule. Please call 617.564.1558 during our business hours or email us at appointments@extology.com to request any necessary changes.

We require a credit card at the time your reservation is made to secure all appointments.

Late cancellations or changes will be charged 50% of your scheduled service. Any appointment cancelled or rescheduled with less than 4 hours in advance, non-cancellations or “No-Shows” will be charged the full price of the original service scheduled. Clients who cancel or “No Show” to appointments may be asked to prepay future services.

Payment

We accept cash, all major credit and debit cards.

Gratuities

Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. Gratuity envelopes are available upon check out. The industry standard ranges from 15% to 20% of the service fee. Gratuities can not be added to credit card payments.

Gift Cards

Sharing is caring! Want to share your experience with your friends or family? Gift cards may be purchased for any dollar amount. They are good towards any hair service or purchase of products. Gift cards are not redeemable for cash and are non-refundable.

Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.

Animals

In accordance with Massachusetts Consumer Affairs and Business Regulation, no animals or pets shall be allowed in a salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.

Kids

We know you’re crazy about your kids. And we know that finding time to yourself in your crazy-busy day can be next-level-insanity. But our salon is far from babyproofed (scissors! hot tools! tables with sharp corners!), so for your little ones’ safety, your peace of mind, and we kindly ask all mamas (and papas!) to follow the following kid-tested, stylist-approved rules:
  • No unsupervised kiddos under age 12 in the salon. (And no, none of our staff can babysit, as much as we’d like to!)
  • If you have to bring your kids along, please bring an additional adult to watch them.
  • No babes in your lap while you’re getting your haircut. (They’ll hate being covered in hair!)
We appreciate your understanding and want to make sure everyone is safe and healthy throughout your visit to our hair salon.