Hair Services and Reservations

Walk-ins are temporarily paused. However, we recommend that you schedule your hair service appointment 3 to 5 weeks in advance to ensure a date and time best suited for you. You can request your appointments online. We require a credit card at the time your reservation to book all appointments or to be added to our wait list. Our prices and services are subject to change without notice.

Cancellation Policy

We understand that sometimes schedule adjustments are necessary. However, when you forget or cancel your appointment without enough notice, we miss the chance to fill that appointment slot, and clients on our waiting list do not have the opportunity to come see us. Please refer to the table below for Cancellation or Reschedule timing details:

Appointment DurationNotice Required
3 Hours or Less48 Hours
3 to 5 Hours72 Hours
5 Hours or More96 Hours

For clarification about the duration of your scheduled appointment or to request any necessary changes to your upcoming appointment, please contact one of our salon coordinators by emailing us at appointments@extology.com or calling our salon during business hours at 857.265.3385.

We require a valid card payment method on file at the time your reservation to secure all appointments in our system.

Late cancellations or changes will be charged 50% of your scheduled service(s). Any appointment cancelled or rescheduled with less than 4 hours in advance, as well as non-cancellations or No Shows will be charged the full price of the original service(s) scheduled. Clients who cancel or No Show to appointments may be asked to prepay future services.

Late Arrival Policy

If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us at 857.265.3385. We will do our very best to accommodate you.

We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day.  Please note, in the unfortunate event that you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.

For hair extensions service appointments (other than consultations), there will be $50 fee charged for every 15 minutes that you are late.

Payment

We accept cash and all major credit and debit cards, as well as contactless payment methods like Apple Pay and Google Pay.

Gift Cards

Sharing is caring! Want to share your experience with your friends or family? Gift cards may be purchased for any dollar amount. They are good towards any hair service or purchase of products. Gift cards are not redeemable for cash and are non-refundable.

Third Party Gift Cards

We are happy to accept prepaid debit/gift cards as payment, but we can only accept one card per visit/transaction.

Gratuities

Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. For your convenience, gratuities can be added to any card payments during the checkout process. Cash envelopes are available at the front desk register as well. The industry standard ranges from 15% to 20% of the service fee.

Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.

Animals

In accordance with Massachusetts Consumer Affairs and Business Regulation, no animals or pets can be allowed in the hair salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.

Kids

We know you’re crazy about your kids. And we know that finding time to yourself in your crazy-busy day can be next-level-insanity. But our salon is far from babyproofed (scissors! hot tools! tables with sharp corners!), so for your little ones’ safety, your peace of mind, and we kindly ask all mamas (and papas!) to follow the following kid-tested, stylist-approved rules:
  • No unsupervised kiddos under age 12 in the salon. (And no, none of our staff can babysit, as much as we’d like to!)
  • If you have to bring your kids along, please bring an additional adult to watch them.
  • No babes in your lap while you’re getting your haircut. (They’ll hate being covered in hair!)
We appreciate your understanding and your help in making sure everyone is happy and safe throughout your visit to our hair salon.