Walk-ins are temporarily paused. However, we recommend that you schedule your hair service appointment 3 to 5 weeks in advance to ensure a date and time best suited for you. You can request your appointments online. We require a credit card at the time your reservation to book all appointments. Our prices and services are subject to change without notice.
We understand that sometimes schedule adjustments are necessary. Any appointments scheduled for 5 hours or more require a 96 hour notice to cancel or reschedule. Any appointments that are 3 to 5 hours require a 72 hour notice to cancel or reschedule. Any appointments that are less than 3 hours long require a 48 hour notice to cancel or reschedule. Please call 857.265.3385 during our business hours or email us at appointments@extology.com to request any necessary changes.
We require a credit card at the time your reservation is made to secure all appointments.
Late cancellations or changes will be charged 50% of your scheduled service. Any appointment cancelled or rescheduled with less than 4 hours in advance, non-cancellations or No-Shows will be charged the full price of the original service scheduled. Clients who cancel or No Show to appointments may be asked to prepay future services.
If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us at 857.265.3385. We will do our very best to accommodate you.
We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day. Please note, in the unfortunate event that you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.
For hair extensions service appointments (other than consultations), there will be $50 fee charged for every 15 minutes that you are late.
If you exhibit symptoms within 2 weeks after your appointment, please contact appointments@extology.com as required by the new government guidelines.
We accept cash and all major credit and debit cards, as well as contactless payment methods like Apple Pay and Google Pay.
Sharing is caring! Want to share your experience with your friends or family? Gift cards may be purchased for any dollar amount. They are good towards any hair service or purchase of products. Gift cards are not redeemable for cash and are non-refundable.
We are happy to accept prepaid debit/gift cards as payment, but we can only accept one card per visit/transaction.
Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. Gratuity envelopes are available upon check out. The industry standard ranges from 15% to 20% of the service fee. Starting January 2023 gratuities can be added to credit and debit card payments.
Unopened merchandise may be returned within 14 days from the date of purchase. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.
In accordance with Massachusetts Consumer Affairs and Business Regulation, no animals or pets can be allowed in the hair salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.
