Cancellation Policy
We understand that sometimes schedule adjustments are necessary. However, when you forget or cancel your appointment without enough notice, we miss the chance to fill that appointment slot, and clients on our waiting list do not have the opportunity to come see us. Please refer to the table below for Cancellation or Reschedule timing details:
Appointment Duration |
Notice Required |
3 Hours or Less |
48 Hours |
3 to 5 Hours |
72 Hours |
5 Hours or More |
96 Hours |
For clarification about the duration of your scheduled appointment or to request any necessary changes to your upcoming appointment, please contact one of our salon coordinators by emailing us at appointments@extology.com or calling our salon during business hours at 857.265.3385.
To secure all appointments in our system, we require a valid payment card on file at the time of booking.
Late cancellations or changes will incur a fee of 50% of the scheduled service(s). Appointments canceled or rescheduled with less than 4 hours’ notice, as well as no-shows, will be charged the full price of the original service(s). For complimentary services, a $50 cancellation fee applies.
Clients who cancel or no-show may be required to prepay for future appointments.
Late Arrival Policy
If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us at 857.265.3385. We will do our very best to accommodate you.
We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day. Please note, in the unfortunate event that you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.
For hair extensions service appointments (other than consultations), there will be $50 fee charged for every 15 minutes that you are late.