Late Arrival Policy
If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us! 617.564.1558. We will do our very best to accommodate you.
We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day. Please note, in the unfortunate event you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.
For hair extensions service appointments (other than consultations), you will be charged $50 fee for every 15 minutes that you are late.
We understand that sometimes schedule adjustments are necessary. Any appointments scheduled for 5 hours or more require a 72 hour notice to cancel or reschedule. Any appointments that are 3 to 5 hours require a 48 hour notice to cancel or reschedule. Any appointments that are less than 3 hours long require a 24 hour notice to cancel or reschedule. Please call 617.564.1558 during our business hours or email us at firstname.lastname@example.org to request any necessary changes.
We require a credit card at the time your reservation is made to secure all appointments.
Late cancellations or changes will be charged 50% of your scheduled service. Any appointment cancelled or rescheduled with less than 4 hours in advance, non-cancellations or “No-Shows” will be charged the full price of the original service scheduled. Clients who cancel or “No Show” to appointments may be asked to prepay future services.