Hair Services and Reservations

Walk-ins are temporarily paused. However, we recommend that you schedule your hair service appointment 3 to 5 weeks in advance to ensure a date and time best suited for you. You can request your appointments online. We require a credit card at the time your reservation to book all appointments. Our prices and services are subject to change without notice.

Cancellation Policy

We understand that sometimes schedule adjustments are necessary. However, when you forget or cancel your appointment without enough notice, we miss the chance to fill that appointment slot, and clients on our waiting list do not have the opportunity to come see us. Please refer to the table below for Cancellation or Reschedule timing details:

Appointment DurationNotice Required
3 Hours or Less48 Hours
3 to 5 Hours72 Hours
5 Hours or More96 Hours

For clarification about the duration of your scheduled appointment or to request any necessary changes to your upcoming appointment, please contact one of our salon coordinators by emailing us at or calling our salon during business hours at 857.265.3385.

We require a valid card payment method on file at the time your reservation to secure all appointments in our system.

Late cancellations or changes will be charged 50% of your scheduled service(s). Any appointment cancelled or rescheduled with less than 4 hours in advance, as well as non-cancellations or No Shows will be charged the full price of the original service(s) scheduled. Clients who cancel or No Show to appointments may be asked to prepay future services.

Late Arrival Policy

If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us at 857.265.3385. We will do our very best to accommodate you.

We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day.  Please note, in the unfortunate event that you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.

For hair extensions service appointments (other than consultations), there will be $50 fee charged for every 15 minutes that you are late.

The Safe Guest Experience

  • Per local government regulations, our waiting area is temporarily closed. Only guests with appointments can be inside the salon. No friends, parents or significant others are allowed to wait during your service. Likewise, you cannot wait for other clients. You can only be in the salon during your service time.
  • We will be servicing pre-booked appointments only and will not be accepting walk-ins at this time.
  • Please stay home if exhibiting signs of Covid-19 or might have been in close contact with anyone who has Covid-19.
  • Please sanitize your hands upon entering the salon using our touchless sanitizer station near the front desk.
  • You can purchase at Extology 1oz hand sanitizer bottle (contains 62% ethyl alcohol), that you can use for the duration of your appointment, or if you’d like to take some home with you.
  • Please stay in your assigned chair/station throughout your services, unless otherwise instructed.

What We Are Doing To Keep You Safe In Our Salon Space

  • Each station is more than 6ft apart, with newly installed barriers between each of the chairs/stations.
  • Each station has an air purifier with two H13 HEPA filters on each side, that cover approximately 500sq ft of space, and one air purifier at the front desk area for a total of 30,000sq ft of coverage (Our salon is about 1,200 sq. ft). We ask that you bring something warm to wear, it might get a little chilly in the salon with all the air purifiers on at the same time.
  • All tools will be properly sanitized using salon grade tool disinfectant, and then placed into a UV-C light machine for additional safety.
  • We will continue to clean, disinfect and sanitize high traffic areas and touch points throughout the day (such as door handles, light switches, keyboards, credit card machine), and we will disinfect stations between each client with industrial grade IPA concentrated rubbing alcohol and Barbicide.

For Your Services We Will Provide Each and Every Guest With

  • Freshly cleaned, sanitized robe and cape, both in a disposable sealed bag.
  • A clean and sanitized bin containing clean and sanitized tools (combs, clips, brushes etc.) inside individual disposable sealed bags.
  • Touchless sanitizer dispenser near the entrance of the salon.
  • Touchless restroom light switch.
  • Touchless restroom soap dispenser.

Important For Everyone’s Health and Safety

If you exhibit symptoms within 2 weeks after your appointment, please contact as required by the new government guidelines.


We accept cash and all major credit and debit cards, as well as contactless payment methods like Apple Pay and Google Pay.

Gift Cards

Sharing is caring! Want to share your experience with your friends or family? Gift cards may be purchased for any dollar amount. They are good towards any hair service or purchase of products. Gift cards are not redeemable for cash and are non-refundable.

Third Party Gift Cards

We are happy to accept prepaid debit/gift cards as payment, but we can only accept one card per visit/transaction.


Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. For your convenience, gratuities can be added to any card payments during the checkout process. Cash envelopes are available at the front desk register as well. The industry standard ranges from 15% to 20% of the service fee.

Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.


In accordance with Massachusetts Consumer Affairs and Business Regulation, no animals or pets can be allowed in the hair salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.


We know you’re crazy about your kids. And we know that finding time to yourself in your crazy-busy day can be next-level-insanity. But our salon is far from babyproofed (scissors! hot tools! tables with sharp corners!), so for your little ones’ safety, your peace of mind, and we kindly ask all mamas (and papas!) to follow the following kid-tested, stylist-approved rules:
  • No unsupervised kiddos under age 12 in the salon. (And no, none of our staff can babysit, as much as we’d like to!)
  • If you have to bring your kids along, please bring an additional adult to watch them.
  • No babes in your lap while you’re getting your haircut. (They’ll hate being covered in hair!)
We appreciate your understanding and your help in making sure everyone is happy and safe throughout your visit to our hair salon.