Walk-ins are temporarily paused. However, we recommend that you schedule your hair service appointment 3 to 5 weeks in advance to ensure a date and time best suited for you. You can request your appointments online. We require a credit card at the time your reservation to book all appointments or to be added to our wait list. Our prices and services are subject to change without notice.
We understand that sometimes schedule adjustments are necessary. However, when you forget or cancel your appointment without enough notice, we miss the chance to fill that appointment slot, and clients on our waiting list do not have the opportunity to come see us. Please refer to the table below for Cancellation or Reschedule timing details:
| Appointment Duration | Notice Required |
|---|---|
| 3 Hours or Less | 48 Hours |
| 3 to 5 Hours | 72 Hours |
| 5 Hours or More | 96 Hours |
For clarification about the duration of your scheduled appointment or to request any necessary changes to your upcoming appointment, please contact one of our salon coordinators by emailing us at appointments@extology.com or calling our salon during business hours at 857.265.3385.
To secure all appointments in our system, we require a valid payment card on file at the time of booking.
Late cancellations or changes will incur a fee of 50% of the scheduled service(s). Appointments canceled or rescheduled with less than 4 hours’ notice, as well as no-shows, will be charged the full price of the original service(s). For complimentary services, a $50 cancellation fee applies.
Clients who cancel or no-show may be required to prepay for future appointments.
If for any reason you are expecting to be more than 15 minutes late for your scheduled appointment, please call us at 857.265.3385. We will do our very best to accommodate you.
We work very hard to schedule the right amount of time for each hair service. Accommodating late guests is often impossible without disrupting every other guest scheduled for that day. Please note, in the unfortunate event that you are late to your appointment, we cannot guarantee that your services will be performed that day. Late arrival may require rescheduling your appointment for another date and time, and you will be charged 100% of your scheduled service.
For hair extensions service appointments (other than consultations), there will be $50 fee charged for every 15 minutes that you are late.
We accept cash and all major credit and debit cards, as well as contactless payment methods like Apple Pay and Google Pay. We also now accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for all our hair restoration services. Please check with your insurance provider to confirm coverage for hair restoration services.
Sharing is caring! Want to share your experience with your friends or family? Gift cards may be purchased for any dollar amount. They are good towards any hair service or purchase of products. Gift cards are not redeemable for cash and are non-refundable.
We are happy to accept prepaid Visa, MasterCard, and American Express debit/gift cards as payment, however, please note that we can only accept one card per visit/transaction.
Gratuities are not included in the price of our services. At your discretion, gratuities are graciously accepted by our stylists. For your convenience, gratuities can be added to any card payments during the checkout process. Cash envelopes are available at the front desk register as well. The industry standard ranges from 15% to 20% of the service fee.
Retail Merchandise: Unopened merchandise may be returned within 14 days from the date of purchase. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards and services are non-refundable.
Hair Extensions: For custom hair orders – the 50% deposits are non-refundable. For non-custom hair orders – refunds are accepted until two weeks prior to your application appointment. A 15% restocking fee will apply.
In accordance with Massachusetts Consumer Affairs and Business Regulation, no animals or pets can be allowed in the hair salon, with the exception of trained animals to assist the hearing impaired, visually impaired, or the physically disabled.
